We offer a 100% satisfaction guarantee! If you are not completely satisfied, we have a 30-day return policy, which means you have 30 days after receiving your item to request and complete a return. Clearance, Discontinued & Closeout items are final sale and returns for these items will not be accepted. If you return a Clearance, Discontinued or Closeout item, or return an item outside the 30 day window, credit will not be issues and said items will become property of BackSide Fabrics.
To be eligible for a return, your item must be in new, unused, unwashed condition, and a non-final sale item. If you return a final sale item or an item outside the 30 day window, credit will not be issued and said item will become property of BackSide Fabrics. If your item was pre-packaged, it must be in the original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at christine@backsidefabrics.com.
If your return is accepted, we’ll send you return instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. You may send the product back, along with a copy of your receipt, whatever method you choose. Credit will be issued back on your method of payment for products only (not including any shipping charges). Keep in mind that you can order sample swatches so that you can be sure of the color and feel before ordering yardage.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on clearance, discontinued and closeout items gift cards, and items outside the 30 day window.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and then make a separate purchase for the new item.
Refunds
After your return is inspected and approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
