Sample Swatch Policy & Instructions
We regret that we will no longer able to provide Free Sample Swatches and are in the process of transitioning over to charging $.50 per swatch, and up to 20 swatches will ship for free.
This is due to the increased ability of AI bots to order free product and clog up our order queue, and our inability to distinguish a legitimate order from a bot order. The amount of time it was taking for us to figure out this distinction was detrimental to us being able to process legitimate customer orders in a timely fashion. For now, you may see some swatches for free and some for $.50 until we get fully transitioned. You will just be charged the amount that shows in your cart, whatever that may be, and we will still send the swatches that show free for free. Hope that makes sense!
This was a decision that we did not come to lightly, and it really breaks our hearts that we are no longer able to provide this as a free service. It was a policy that we founded our company on in the early days of online shopping, and we know that was one of the reasons many of you chose to order from us. We hope that you will continue to do so, as we feel that $.50 for each swatch is still a very nominal fee. Why $.50? Because our credit card processor will not allow us to charge less than that.
Until we get fully transitioned, the current Free Sample Swatch policy still stands:
Limit of 1 swatch up to a total of 10 swatches per month per household with a limit of 40 swatches over a one year rolling period without placing a paid order with us.
We will continue to evaluate our new paid policy and may need to adjust it going forward depending on the level of service we are able to provide. We appreciate your understanding that this is something that is basically out of our control, and we sincerely apologize for any inconvenience.
Sample swatches are approximately 3" x 3" square but can vary, and are not sent in yards as it says on the website. Sample swatches are shipped within 1 - 3 business days.
Ordering Instructions:
You can order some wide quilt backing sample swatches directly on the fabric page! Here's how:
1. Go to the fabric that you are interested in.
2. Click on the box that says "Order Sample Swatch". If you do not see an option to order a Sample Swatch, see instructions below.
3. Choose quantity "1".
4. Click on "Add To Cart".
If there is no option to order a Sample Swatch on the fabric page, you can find a link to the Sample Swatch page in the Description of the fabric. Scroll down to the description underneath the picture of the wide back and you will see the link on the first line of the description.